Emergency Care

Why Participate?

  • Receive our exclusive reports highlighting your success and opportunities
  • Benchmark with your peers to understand how your Emergency Care services compare 
  • Insight into your Emergency patient’s access, safety and value
  • Share your successful innovations with your colleagues
  • Listen to Emergency Care experts to solve your issues
  • Develop practical implementation plans to improve your service


Select Emergency Care on your member subscription and return by email to or contact Steve Bickford at or on +61 418 638 770.



$A5,450 excl GST
Individual delegate venue fees are separate at $415 per delegate.


Timeline and Key Dates

21 February 2020
Invitation to the workshop including agenda circulated

2 March 2020
Register workshop attendees and book hotel

17th April 2020
Improvement Group Report released to members

17th April 2020
Workshop briefing package distributed

29-30 April 2020
Emergency Care Improvement Group Workshop Webinar

2020 Emergency Care Brochure comming soon.

For any questions, please contact Steve Bickford at or on +61 418 638 770.

Emergency Care Improvement Group



Further information will be provided to members soon.

UPDATE: In response to the COVID-19 global pandemic, to protect our health workforce and acknowledge the service demands during these unprecedented times, components of this Emergency Care Improvement Group will be delivered virtually. Whilst this is an opportunity to explore and experiment with alternate delivery, we anticipate returning to the workshop model in the near future.

29th & 30th April 2020
Meeting Code HRT2005

The Emergency Care Improvement Group aims to improve the provision of high-quality, safe and efficient Emergency Care through tailored data analysis focussing on Access, Safety and Value.

Emergency Care providers face significant challenges in delivering high quality and timely patient care on an ever-present background of increasing patient presentations and finite hospital resources.  Any mismatch between patient demand and the hospital’s capacity can compromise the safe delivery of care to the patient within the Emergency Department.  

Our exclusive reports highlight key insights for your facility and our unique workshops create collaboration and innovation sharing of best practice across Australia and New Zealand members.

Specifically, the suite of Emergency Care Benchmarking Reports includes analysis on the following:

  • ·         Presentations by month, day and time
  • ·         Arrival and referral
  • ·         Triage performance
  • ·         High Intensity User’s
  • ·         Top presenting diagnosis’s
  • ·         Specific NOF, MH and D&A analysis
  • ·         ED Imaging
  • ·         Length of Stay and NEAT
  • ·         Admission %
  • ·         ED Costs per diagnosis

Your Emergency Department has limited control over demand through your front door and how timely your patients leave through the back door. 

Investigations and inputs from other services take more time and every moment your patient spends within the Emergency Department is measured and reported. 

Referral teams, internal colleagues and external partners need to collaborate with the Emergency team to create high-functioning interfaces, important to the smooth running of any Emergency Department. 

In 2020, our workshop will explore:

1.     What cohorts should not be managed by the ED, and where should they go instead?

2.     The rise of the Acute Physician globally.

After our Emergency Care workshop, you will have analysed your data, highlighted an opportunity, leveraged best practice and have an implementation plan ready to present to the workshop the following year.

The Emergency Care Workshop is an exciting and unique event to:

  • Learn how to analyse the Emergency Care report data
  • Identify your organisations opportunities to improve
  • Celebrate where your teams are exemplars
  • Listen to leading experts in Emergency Care
  • Share your innovations to the membership across Australia and New Zealand.

The Emergency Care Improvement Group will be working closely with members to co-design the reporting and workshop format. 

What do you need to do?

1.     Subscribe to the Emergency Care Improvement Group

2.     Designate an Emergency liaison representative as a key contact for this group

3.     Extract non-casemix data for your health service and submit as requested

4.     Organise a multi-disciplinary Emergency Care team to attend the group meeting

5.     Present your latest Emergency Care innovation at the Workshop

6.     Develop your Aim Statement and improvement plan

7.     Regularly review and analyse your reports, identify your opportunities and celebrate your success with your team

What does The Health Roundtable do?

1.     Work with key liaison contacts to plan the annual meeting.

2.     Collect and collate your data

3.     Produce your reports highlighting your ED’s performance

4.     Analyse your Emergency Care data to provide key insights and comparisons amongst members

5.     Facilitate the annual workshop including expert speakers, data masterclass and assist in identifying and sharing innovative best practice

6.     Enable you to identify your opportunities, develop your Aim statement and improvement plan

7.     Provide ongoing support around your data and reports


Sydney Office

Level 2
120 Chalmers Street
Surry Hills, NSW 2010

Call Us

In Australia: +61 (02) 8041 1421

In New Zealand: +64 3741 3123

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