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Key Performance Indicators

Key Benefits

  • Use a Balanced Scorecard approach to review overall performance

  • Identify improving and declining areas using  simple “traffic lights”

  • Compare notes with members who are performing better on key indicators

What you need to do:

  • Designate a KPI liaison person to act as a contact for questions and follow-up.

  • Enter indicator data for manually collected measures of interest to your health service on a sample basis once each six months.

  • Review the reports to investigate "Red Traffic Light" items Re-submit data if errors are discovered.

Key Performance Indicator Reports

Key Performance Indicator Scorecard Report & National Standards Report

Hospital KPI (Key Performance Indicator) Reports bring together information derived from inpatient and emergency data, together with selected clinical and workforce measures that are manually entered by your staff. This provides senior executives an overall Balanced Scorecard that:

  • provides trend information of performance over time, and
  • benchmarks performance indicators with peer hospitals



Australian National Standards Indicator Reports bring together information derived from inpatient and emergency data that help members in accessing their progress against the National Standards and to identify exemplar services. The report provides senior executives an overall view that:

  • provides trend information of performance over time, and
  • benchmarks performance indicators with peer hospitals

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