Article Details

HRT members are now relabelling “frequent flyers” to “VIPs”

Categories: Innovation | Author: Matt Stewart | Posted: 4/03/2015 | Views: 983

Following the HRT Roundtable on Reducing Avoidable Unplanned Readmissions, members agreed that relabeling frequent flyers to VIPs (or very important/intensive) patients helps create an attitude shift.

Understanding the reasons why VIPs represent to ED is valuable and five members piloted an online case review tool. This tool provides a framework to assist members to conduct chart reviews and provider and patient interviews. Members using the tool found it very valuable – particularly given that for about one third of readmissions social factors were a contributing factor.

If you are interested in the case review tool click here.

For more information about the meeting please contact Bernie on

Bookmark and Share

Return to previous page