The people side of reliability and safety

What do we mean by reliability? Minimal unwanted variability in the care we have determined our patients should receive. 
An effective strategy to improve reliability “we always check each other and welcome being checked”. “We check that ALWAYS means ALWAYS”
Clinicians that ‘stray' – fail to self-regulate or respond to group regulation. What does the science tell us?
• Measurement with feedback drives self-regulation and improves reliability.
• Attaining high reliability requires accountability for non-compliance to an agreed way of working rather than unintended individual error.
• ‘Special rules’ for some are toxic and sabotage success

To see this this thought starter presentation from the Patient Safety Workshop login and  Click here