Raj Behal, Towards Zero Harm: Creating a Culture of Safety
Author:
KateTynan |
Posted: 28/10/2016 |
Views: 1957
Myths and Truths
At the Patient Safety Improvement Workshop, 19-20 Oct, Raj Behal, Chief Quality Officer, Stanford, challenged the group to consider if their culture had the following dysfunctional features:
ignoring the rules, not talking about difficult issues, blaming individuals, normalising deviance, not learning from problems, no aspirations for safety goals
Culture alone does not cause harm – it is the complex interactions among multiple contributory factors, including local norms – that cause harm
The role of leaders in culture is critical- staff notice what leaders pay systematic attention to: What they ask about, measure, reward, fix or ignore, allocate resources and what gets ENDURING attention. To view this presentation login and
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