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SAFE Patient Care Workshop 1

Meeting

Agenda

Other Information

Dates
Thursday, 5 March 2009 - Friday, 6 March 2009

Meeting Code
HRT0903a

Location
Bayview Eden
6 Queens Road
Melbourne
VIC
Australia

Please register your delegates by 26 February 2009. Delegate Registrations may be cancelled up to 26 February 2009, with a full credit of monies paid. After that date, no credits are possible. However, you may substitute a different person for those registered at any time. Hotel and airfare arrangements are separate, and may have different policies regarding cancellations and name changes. Please contact them directly.

NOTE: Delegates are responsible for making their own accommodation and travel/flight arrangements. Please print out and complete the Accommodation Booking Slip and return it to the Hotel. Requests for accommodation depend on the Hotel’s availability.

Day 1 – Thursday 5 March 2009
8.45 – 9.00am	Registration & Coffee
9.00 – 10.30am	The big picture of patient safety (Plenary – Dolan/Mullin) Why this is important? What is SAFE? Description and rationale for the harm-reduction initiatives Examples of patient safety programs in action Understanding the approach and infrastructure needed to make it happen
10.30 – 10.45am	Break
10.45 – 11.30am	Obstacles to Improved Patient Safety (intra-disciplinary groups) People Equipment Systems
11.30 – 12.30pm	What can be learned from the aviation industry? (Plenary - Dolan) DVD of ‘just another operation’: a pilot’s experience How Human Factors transformed aviation safety Crew Resource Management (CRM): What it is and how it works?
12.30 – 1.30pm	Lunch
1.30 – 2.30pm	Overcoming the Obstacles (Plenary - Walker) The 5 Whys Teasing out the stereotypes Understanding the realities of each other’s work Applying learnings from aviation to healthcare - Checklists - Visual measurement - Teamwork
2.30 – 2.45pm	Break
2.45 – 4.30pm	SAFE Initiative Group Meetings – Developing the Baseline (All teams working on the same initiative in group sessions) Developing goals and aim statements What outcomes and processes to measure? How to measure? When to measure?
4.30 – 6.00pm	Break
6.00 – 6.45pm	Webcast – Stephen Ramsden and Julie Wells (7am in England) Luton & Dunstable Hospital – England
7.00	Group Dinner (Optional) – The Olive Tree, 19 Park Street, South Melbourne
Day 2 – Friday 6 March 2009
8.45 – 9.00am	Arrival Tea & Coffee
9.00 – 10.30am	First Steps to Embed SAFE Practice (Plenary-Walker) Waste – a symptom not a cause of problems 5S (create a cleaner, calmer, safer environment) How a camera can be a safety tool?
10.30 – 10.45am	Break
10.45 – 12.00 noon	Individual SAFE Team Meetings: What we can do to create a Safer Work Environment starting now?
12.00 – 12.45pm	Lunch
12.45 – 1.30pm	How to influence for change? (Plenary Walker/Dolan) The psychology of change management The power of stories in creating change Gathering a willing coalition
1.30 – 3.00pm	SAFE Team Action Planning Each team to develop task list for the next 8 weeks Baseline measures 5S “Blitz” Communication Plan Teleconference schedule
3.00 – 3.15pm	Break
3.15 – 4.00pm	Next Steps (Plenary Dolan/Mullin) Team Networking Opportunities on Shared Projects Making haste slowly to gain momentum
4.00pm	Meeting Closes

SAFE Patient Care Program Faculty
Bernie Mullin	Public Health Physician with PhD in Epidemiology and 18 years experience in quality improvement, operational and change management, public health and clinical leadership roles across New Zealand
Brian Dolan	Nursing Executive with major role in NHS modernisation program in England, clinical performance improvement at Canterbury DHB in New Zealand, with expertise in change management, patient journey redesign, and ward redesign
Stephen Ramsden	Chief Executive, Luton & Dunstable Hospital NHS Foundation Trust since 1998. Over thirty years experience in leading transformational change, quality & service improvement in acute health sector. National Patient Safety Campaign Director in England
Julie Wells	Director of Service Development at Luton and Dunstable Hospital NHS Foundation Trust, leading their patient safety program. Was Head of Improvement Knowledge at the NHS Modernisation Agency, co-authoring “The Ten High Impact Changes” along with Helen Bevan. Led programme on tackling Healthcare Associated Infections for NHS Institute for Innovation and Improvement
Pieter Walker	Psychologist with extensive experience in change management in the public health system. Leads our Lean Healthcare improvement program, along with Michael Blatchford
Michael Blatchford	Process Engineer focusing on lean thinking for the last 10 years, who has been transforming these techniques into the health care setting over the last three years. Leads our Lean Healthcare program, along with Pieter Walker
Jamie Wilson	Sociologist trained in Health Policy and Management at Harvard School of Public Health, with extensive experience in data analysis, lean thinking, and change management
Fabian Chessell	Computer Scientist, focusing on software development for mortality analysis, management reporting, and inpatient data analysis. Leads our six-monthly standardised mortality analysis project
David Dean	Social Scientist (PhD), with thirty years as management consultant focusing on change management in complex organisations, primarily in the health care industry. Has served as General Manager of The Health Roundtable since its inception in 1995

Accommodation & Flight Arrangements

Delegates are responsible for making their own accommodation and travel/flight arrangements.

The Bayview Eden Melbourne has rooms available at the rate of AUD$180.00 (including GST, room only).

Delegates are required to complete and return the Accommodation Booking Slip to the Hotel.

Requests for accommodation will depend on the Hotel’s availability.