Stream
1. Providing Patient Centred Care
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Stream
2. Improving Operational Performance
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Stream
3. Improving Clinical Performance
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1.a Partnering with consumers
to improve patient care Wednesday 26th
11-1.00
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2.a Improving non-clinical services
Wednesday 26th 11-1.00
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3.a Improving Systems
Wednesday 26th 11-1.00
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Examples
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Patient experience driving improvements
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Co design improving services
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Improving patient participation in their care
plan
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NSQHS Standard 2 Partnering with Consumers
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Apps and technologies to support partnerships
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PROMS and PREMS
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Returning patients to wellness
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Establishing goals of care
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Examples
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Improving efficiency of corporate and hotel
services
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Managing OH&S to improve safety and quality
for patients and staff
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Improving value of your supply chain
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Increasing efficiency
with information systems
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Implementing
environmentally sustainable improvements
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Identifying real
savings in your hospital
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Reducing OH&S –
improving safety
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Examples
·
Systems approach to preventing patient
deterioration
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Increasing use of bundles, checklists, KPIs,
audits and reviews
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Service redesign: Staffing for safety
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Managing potential long stay patients
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Improving the journey from ED to destination –
stroke, MI, NOF pathways
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Improving access to specialist services (e.g.,
cardiac labs, endoscopy units, clinics)
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1. b Improving the
care continuum across settings
Wednesday 26th 2-3.30
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Capturing and recording & managing
health information 2.b - Wednesday 26th 2-3.30
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3.b Chronic,
frail, vulnerable and indigenous patients
Wednesday 26th 2-3.30
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·
Collaborations with primary health care (PHO’s,
PHN’s and other health providers)
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Community partnerships to improve health status
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Apps and technologies supporting the care
continuum
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Improving transfer of care and referrals
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Care Coordination models
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Managing bundled care
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·
Improving Counting,
Coding and Costing
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eMR
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eMedication Management
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Improving systems for more accurate business intelligence
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Improving data literacy
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Engaging clinicians in management of resources
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·
Alternates to the ED
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Improving support for patients at high risk of
readmission
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Improving remote support
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Improving early escalation of care for frequent
attenders
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Improving direct admissions to specialist units
for urgent complications (e.g. cancer & renal units)
·
Pathways for chronic patients- diabetes, COPD,
CHF
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1.c Patient Choices: Alternatives to
Hospital Care
Thursday 27th 8.30-10.00
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2.c
Developing a High Performing Organisation
Thursday 27th 8.30-10.00
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3.c Improving patient safety
Thursday 27th 8.30-10.00
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·
Hospital in the Home
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Medi hotels
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Supported early discharge
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Subacute services in outpatient and community
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Dying at home or in community hospice
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Telehealth at home
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Extending scope of practice health workers
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A culture for high performance
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Workforce engagement
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Improving and maintaining skills / specialist
teams
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Hospital wide programs
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Caring for carers –a compassionate and healthy
workplace
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Reducing violence in the workplace
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Reducing hospital mortality rates
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Reducing adverse and sentinel events
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Improving admission rates to the home ward (e.g.
stroke units, cardiac units)
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Organisational
governance for patient safety
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Preventing
deteriorating patients
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Patient Blood
Management
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Innovations receiving
a ‘Met with Merit’ National Standards
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1.d Improving
Self Care
Thursday 27th 10.30-12.00
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2.d Improving efficiency at service ‘bottlenecks’
Thursday 27th 10.30-12.00
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3.d
Improving Surgical Patients Journey
Thursday 27th 10.30-12.00
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Supporting patients to improve health and fitness
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Care plans- patient at the centre
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New technologies (e.g. online tools and remote
monitoring) for self care
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Improving rates of carer or self-administered
therapies at home (e.g. dialysis, physiotherapy, IV infusions)
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Patient waitlist,
intake and transfer systems
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What patients are waiting for what? Identifying
delays early
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Improving efficiency of clinics
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Improving throughput in diagnostic services
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Partnering arrangements with other providers
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·
Improving
patient experience
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Reducing
delays to theatre
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Improving
performance on National Elective Surgery Targets
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Improving
theatre utilisation
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Improving
recovery, ERAS,
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Rehab,
pre and post surgery
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Reducing
readmissions
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