Optimising Readmissions Improvement Group 1 & 2 March 2017

Day 1 – 1^st March 2017

7.45 – 8:00am

Registration for Optional Masterclass – Health Roundtable data

8.00 – 8.45am

Breakfast Meeting – Optional Masterclass – Health Roundtable data

 (All first time attendees and those interested in understanding how Health Roundtable bench-marking data is compiled and how it can be used, are strongly encouraged to attend this session).

8.30 – 9.00am

Registration (Arrival Tea and Coffee)

9.00 – 10.30am

Welcome and Introductions
Networking to share ideas
Overview of the meeting and introduction to the Harvard Business School Model of Change

SETTING THE STAGE 1 – Identifying the critical issues

·         Understanding Readmissions Definitions

·         Understanding Health Roundtable Readmissions Reports

·         Analysis and review of data

·         Presentation of benchmarked metrics

·         Identifying good practice to improve your performance

Setting aim statements for readmissions in 2017-18
Selected sites will be asked to provide short “thought starter” presentations on their approach

10.30 – 11.00am

Morning Tea

11.00 – 12.30pm

SETTING THE STAGE – Developing the burning platform for change 

Helen Cooper – Managing Director, Gold Coast Integrated Care QLD described the challenges faced in the Gold Coast region of QLD that led to the development of the Gold Coast Integrated Care Model. The objectives of the General Practitioners to ultimately reduce presentations to the health service emergency department, improve the capacity of the specialist outpatients, and decrease planned and unplanned admission rates.

This session will incorporate questions and small group / table discussion time

12.30 – 1.30pm

Lunch

1.30 – 3.00pm

DECIDE WHAT TO DO  

Small group facilitated workshop discussion:

·         What has been identified from the morning’s presentations?

·         What are the burning issue(s) for my hospital / network / DHB?

·         What needs to be done to make a transformational improvement?

·         Develop current state picture

‘Innovations’ Poster session & Meeting Market Place – Each facility to highlight one or more innovation projects (preferably related to initiatives to understand / optimise readmissions). We want to encourage you to bring any documents / materials you may have for your colleagues to look at and take. The room will be set up like a market place with your posters & material around the room. There will also be a data stall for those interested in talking & exploring the data with our data team

3.00 – 3.30pm

Afternoon Tea

3.30 – 4.45pm

DECIDE WHAT TO DO

Top 3 Poster presentations – Top Innovations – more detailed presentation of selected posters with discussion and questions
Deciding What To Do 2 – Health Service team action planning

4.45 – 5.00pm

Summary and Day 1 close

6.30pm

Group Dinner (Optional) – Milano Italian, Queen Street Mall, George St, Brisbane City QLD 4001

Day 2 – 2^nd March 2017

8.30 – 8.45am        

Arrival Tea and Coffee

8.45 – 10.00am

Welcome and reflections from Day 1

9:00 – 10:00am

MAKE IT HAPPEN: Strategies to optimise readmissions (The ‘Front Door’ Project)

Dr Carl Eagleton, Clinical Director, Division of Medicine, Middlemore Hospital, New Zealand will share his experience of their front door project (which has now evolved to become business as usual). The project was based around coordinating services for frequent presenting patients to the hospital who had presented 3-15 times in the prior 12 months from Manukau/Otara/Mangere (our areas of most demand and deprivation).

This session will incorporate questions and small group / table discussion time

10.00 – 10.30am

Morning Tea

10.30 – 11.00pm

DECIDE WHAT TO DO

Deciding What To Do 3 – Health Service Team

-          Deciding how transformational change can occur and developing a clear goal and vision of the change activities that are needed

11.00 – 12.30pm

MAKE IT HAPPEN

Solve burning platform issues around readmissions

(Small group discussion with other participants from same state or country on how issues can be addressed)

12.30 – 1.30pm

Lunch

1.30 – 3.30pm

MAKE IT HAPPEN

Not letting up – creating a new culture – Team Action Planning & Presentations

How to make change happen – people engagement, marketing & branding your change, risks to manage etc.

Teams to develop Action plans

All plans will be placed on wall posters for general improvement discussion / suggestions by other teams.

Finally, teams will refine their action plans.

Decide on theme for 2018 Readmission Improvement Group Workshop

3.30pm

Meeting Ends