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Workshop - Kaiser Permanente: Getting Better Results From Your Performance Improvement Program- 13 November 2013





Dates
Wednesday, 13 November 2013 - Wednesday, 13 November 2013

Meeting Code
HRT1327

Location
The Menzies Sydney
14 Carrington St
Sydney
NSW
Australia

Would you like more information?
Kate Tynan
kate.tynan@healthroundtable.org


 Registrations for this workshop are now closed

 The Health Roundtable is delighted to have Michele Fleischacker from Kaiser Permanente, Director of Performance Improvement at Santa Rosa Medical Centre, to lead a one day workshop on Getting Better Results from Your Performance Improvement Program  13th  November 2013, Sydney.

 

Michele’s credentials include Black Belt certifications in Six Sigma and Master Black Belt certification in Lean Six Sigma and she leads the Kaiser Permanente’s medical centers performance improvement strategy.  Her expertise on performance improvement tools, techniques and change management is utilized for coaching, mentoring, facilitating and guiding teams and performance improvement advisors.  

 

Workshop Aim:  Understand the key aspects of Performance Improvement Models and share ideas on ways to improve it in the Australasian context.

 

Who should attend?  Senior health service leaders, Managers Performance Improvement, Redesign, Quality and Safety Manager and Directors of Medical Services.  

 

Meeting Cost:

The registration fee for this one-day special workshop is $450 per person plus GST, including the meeting venue, refreshments, and lunch. Please make your own travel and accommodation arrangements, and you must register by 5 October.  Space is limited to 30 participants, with no more than three delegates per health service. 

 

For further information, contact by email at Kate Tynan 0417 481 661 kate.tynan@healthroundtable.org

 

HRT1327 Program: Kaiser Permanente Workshop
Applying PI Tools to Improve YOUR Performance Improvement Program -  How to Systematically Get the Results You desire
 
9.00 9.20
Introduction  About Kaiser Permanente and success stories
 
9.20 -9.35
Overview – Applying PI Tools to Improve YOUR Performance Improvement Program
9.35 -10.30
Define Phase:  What kind of Performance Improvement Program would work in your hospital, fit your culture and support your operations plan? – Start with the End in Mind!
·         Define the Role of Performance Improvement in Supporting Your Operating Plan – Define the Objectives
·         Elements of Successful Programs
·         Common Performance Improvement Program Implementation Models
·         Program Maturity Models
 
Break Out Session – What do you want your PI program to look like in 12 months? 2-5 years?
10.30 - 11.00
Morning Tea
11-12-30
Identify: What Are the Primary Causes of Your PI Program Not Delivering the Results You Desire?
·         Using Evaluation Models to Measure Current Performance
·         Identify & Prioritize Causes for Low Scores
·         How much time and energy do you really need to put into your program infrastructure and how do you know it's being helpful?
·         PI Project & People Selection
·         Develop Your 12 month plan
·         Prioritize Causes for Low Scores
·         Develop Your 12 month plan
 
Break Out Session – Identify the causes in YOUR PI program keeping it from delivering the results you desire.
12.30 – 1.30
Lunch
1.30 - 3:00
Simplify:  What Changes are you going to make to your program structure, governance processes, Project Management Office, resources, & skill building?
·         Implement the fixes
·         Measure Process measures to know change was implemented successfully
·         Adapt, Adopt, or Abandon
·         Measure Outcome to know it had the intended Results
 
Break Out Session – Pick one top cause identified from last session & develop potential plan.  How would you measure it?
3.00 – 3.30
Afternoon Tea
3.30 4.00
Control:  Develop a Sustainability Plan
·         Examples of a Sustainability Plan
·         Monitor Process Measures & Annual Outcome Measure
 
Break Out Session – Refection
4.30
Top “take aways” from today
5.00
Close