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Day 1 – Thursday 6 May 2010 – Diagnosis
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8.45-9.00am
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Registration and Arrival Tea & Coffee
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9.00-9.45am
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Introductions and Overview of Stranded Patient Program (Kricker)
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9.45-10.30am
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Rationale for a Lean Thinking Framework for Stranded Patient
(Walker, Kricker)
- Taking waste out of the system
- The importance of daily metrics
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10.30-11.00am
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Break
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11.00-12.30pm
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Diagnosis: Reports from each team
Baseline, current status, the patient case study and the preliminary diagnosis
Baseline Measures & Aim Statements
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12.30-1.15pm
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Lunch
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1.15-1.45pm
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Diagnosis: Taking the patient’s process history
(Walker)
- Mapping the Stranded Patient Journey
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1.45-3.00pm
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Developing your process history of a Stranded Patient’s Journey (Participants)
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3.00-3.30pm
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Break
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3.30-4.15pm
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Diagnosis: Running further diagnostic tests
(Walker)
- Validating your diagnosis
- Document Tagging
- Walk through
- Collecting stories
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4.15-4.45pm
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Reviewing the results and making a preliminary diagnosis
(Participants)
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4.45-5.15pm
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What do you perceive to be the major “rocks” at your hospital and the evidence base supporting that diagnosis?
(Participant’s presentation)
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7.00pm
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Group Dinner (Optional) – Benito's, 445 Little Collins Street, Melbourne
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Day 2 – Friday 7 May 2010 – Treatment
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8.15-8.40am
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Arrival Tea & Coffee
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8.40-9.00am
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Review of previous day’s diagnoses (Kricker)
- General
- Facility specific
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9.00-9.30am
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Treating the causes not the symptoms (Walker)
- Problem Solving
- Determining the Root Causes of Stranding
- Is/Is not
- Fishbone
- 5 Whys
- Benefit vs Effort
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9.30-10.15am
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Identify significant real rocks (Participants)
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10.15-10.30am
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Break
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10.30-11.00am
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How to reduce stranding (Walker)
- The benefits of a lean approach
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11.00-11.30am
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Prevention (Remove the Rocks ) & Establish a Rescue Process (Kricker)
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11.30-12.30pm
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What is a feasible rescue process? (Participant presentations)
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12.30-1.15pm
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Lunch
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1.15-2.15pm
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What would good practice look like in 2013? (Walker + participants)
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2.15-2.30pm
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Break
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2.30-3.30pm
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What do we have to do to achieve good practice by 2013?
(Walker, Kricker, Participants)
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3.30-4.30pm
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What are the major rocks we are going to remove over the next 5 months of the program and how? (Participant’s Presentation)
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4.30-5.00pm
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The Program (May – October)
- Develop and submit Timeline
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5.00pm
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Meeting Closes
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