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Medical Patient Journey Improvement Group 3 & 4 April 2019

Wednesday, 3 April 2019 - Thursday, 4 April 2019

Meeting Code

Rydges South Bank
9 Glenelg St
South Brisbane

Would you like more information?
Fiona Fitzgerald


Please contact Fiona Fitzgerald
0466 103 148

The Medical Patient Journey Improvement Group is now in its second year and, brings together the previous Chronic Disease and Readmissions improvement groups. The theme for the 2019 workshop was chosen by members is Outcome-based models of care for complex patients – exploring best practice for the bariatric and frail patients.

The benchmarking report for this group aims to consider the patient journey, and focuses on patients with COPD, stroke, diabetes, chronic heart failure and dementia. In 2019 outcomes related to back pain are introduced in the report. The Health Roundtable, identified a cohort of frail patients within the inpatient data for the first time in 2018. The frailty indicator received positive feedback from attendees, who valued the additional insights regarding frail patients within the hospital setting that the report provided. In 2019 the medical patient journey report will continue to review this frail patient cohort.

Click here to download a Learn and Share template.

Medical Patient Journey Improvement Group 

Day 1 – Wednesday 3rd April 2019

8.30 – 9.00am

Registration - Light breakfast with tea and coffee

9.00 – 9.30am

Welcome, Scene Setting and Introductions

Acknowledgement of Country, Scene setting & Introductions

9.30 – 9.45am

Since last meeting…

Reflect on aim statements from last year, themes and general activity

9.45 – 10.45am

INSIGHTS 1 – Presentation of Briefing Data and Reports

Presented by HRT staff

Key insights and general observations from the first Medical Patient Journey Improvement Group benchmarking report. Interactive discussion throughout report as key areas are highlighted and common themes emerge.

At the end of the session, attendees who are interested in understanding how the benchmarking data is compiled and how it can be used, are invited to meet with members of health roundtable team who will be available over morning tea to share how to access the information and use the reports and answer any data questions.

10.45 – 11.15am

Morning Tea

11:15 – 11:25am


State of the nation - a short look at factors influencing change and transformation across the sector where the two themes of bariatric and frailty are key to future needs.

11.25 – 12.30pm

INSIGHTS 2 - Thought starter presentation

Dr Susan Gallagher PhD RN - Obesity: The Economic and Clinical Complexities of Care

12.30 – 12.45pm


Mr Daren Clark, Nursing Director Medical Services Division of Medicine and emergency, Logan Hospital, Brisbane. Chair of the bariatric care committee.

12.45 – 1.00pm


Medical Patient Journey Product Manager, Fiona Fitzgerald, shares insights into growing use of capturing bariatric patient data and its applications

1.00 – 1.45pm


1:45 – 2.15pm


What are the critical issues, common themes emerging from this morning’s presentations?

2.15 – 3.15pm

INNOVATION - Share and Learn Marketplace

Each facility to share an Innovation/Improvement project relating to initiatives to improve the journey for medical patients (template provided).

Separate run sheet listing all presentations in order of presenter alongside template to mark-up notes and nominate innovation you want to hear more from will be provided.

Please bring any material, policies, SOPs, brochures that were created.

3.15 – 3.30pm

Afternoon Tea

3.30 – 3.45pm

INSIGHTS - 3 Journey of Innovation

Walking through how an idea turns into an innovation that is implemented

How to turn an idea into an innovation that can be implemented, adopted and becomes BAU.

3.45 – 4.15pm


Table discussion using template provided to identify push or pull factors that impact the innovation journey from within an organisation

4.15 – 4:30pm


Tables present their findings and insights back to the group

4.30 – 5.00pm

Day 1 Summary and Close – hand out of voting tools for drinks session

5.00 – 6.00pm

Networking opportunity: Drinks and Cheese boards

Attendees will be asked to vote on the innovation/improvement that they wish to hear more from tomorrow. The top 2 innovations/improvements that are voted on will provide a more in-depth 10 minute presentation on Day 2.


Dinner – Viet De Lites – Little Stanley St, South Brisbane QLD 4101

Day 2 – Thursday 4th April 2019

8.15 – 8.30am

Arrival Tea and Coffee

8.30 – 9.10am

Welcome and reflections from Day One

How are we tracking on achieving success, what do we want more or less of?

Focus and context for today - frailty

9.10 – 10.00am

INSIGHTS 4 - Thought starter presentation

Prof Andrea Maier Royal Melbourne Hospital (RMH) – “Is measuring frailty really necessary?”

10.00 – 10:15am


Nicki Dennis – Director of Nursing Services QEII Jubilee Hospital Digital Hospital Benefits – Queensland Bedside Audit Everyday Project

10.15 – 10.45am

Morning Tea

10.45 – 11:15am


The two innovations/improvements that received the most nominations from yesterday are to provide a more in-depth 10 minute presentation on their activities with 5 minutes for questions for each

11:15 - 11.45am

COLLABORATION – Working session 2

Themed deep dive discussion

Small group discussion based on bariatric, frailty or other common themes, with other participants – identifying key issues, how they can be addressed, connecting with and learning from peers.


Discussion guide to facilitate conversation will be provided.

11.45 – 12:15pm

COLLABORATION – Working session 3

Jumping Obstacles - Activity using service design thinking principles to identify and mitigate potential challenges implementing a change. Provide attendees with actionable strategies on how to address challenges faced when returning to the workplace and seeking to action innovations and service improvements.

12.15 – 12.30pm


Groups share their activity output and key insights

12.30 – 1.15pm


1.15 – 2:00pm


Participants will work with their own health service team to develop their Aim Statement and Action Plan based on the insights, innovations and shared learnings. Using worksheet and templates provided.

2:00 – 3.00pm

Action plans will be presented to the full group for feedback and for facilities to request assistance with resources. Teams to input into our online system the key issues / things they need help with.

Each organisation will have 2 minutes

3.00 – 3.15pm


Reflection on the changed format, request for feedback forms. Nomination of topics for 2019 for steering group to consider.

3:15 – 3:30pm

Summary and Close

Agree next steps, timings and responsibilities.


Meeting Ends


Accommodation & Flight Arrangements
Delegates are responsible for making their own accommodation and travel/flight arrangements.

Suggested Accommodation

Accommodation Contact Details Reference Code Discounts
Rydges South Bank
9 Glenelg St, South Brisbane QLD 4101

+61 7 3364 0800
Mantra South Bank Brisbane
161 Grey St, South Brisbane QLD 4101

+61 7 3305 2500
Morgan Suites Hotel Apartments
14 Merivale St, South Brisbane QLD 4101

+1300 657 041
Parkview Apartments
41-49 Russell St, South Brisbane QLD 4101

+61 7 3844 4433
Arena Apartments
9 Edmondstone St, South Brisbane QLD 4101

+61 7 3844 9985